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How to report an issue, make comments and review its stage in Magestore Support Center

Report a new issue

  • Step 2: Log in with your account and password.
  • Step 3: Click Request Support to create a new Ticket
Request Support

Make comments and review Ticket stages

  • Step 1: Click Home > Tickets
Review tickets
  • Step 2: You will be redirected to the ticket listing pages, where you can review stages of all your current tickets
Ticket listing
  • Step 3: Click to the ticket you want to check, for example, this one is in In Progress stage. Then you will be redirected to the ticket detail page, where you can check our new response and add further comments to the ticket.
comment tickets

Important

You will receive email notification with every ticket update (ticket created, new comment, stage change)

When your ticket contains more than one question/ issue, our supporter will separate them into individual issues, which is called Related Issues for effective handling. Scroll down the ticket to see All related issues of your ticket.

You can check each issue stage, click to them to see details and make comments in the same way with a ticket.

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